1 You are creating a new IT system: do you find you don't know where the data it requires is, or who to ask about it?

Yes No

2 Is it difficult to get meaningful performance reports out of your multiple systems?

Yes No

3 Do customers complain that they are not receiving all their mail when they have already notified you of their change of address several times?

Yes No

4 Are your contractors regarded as employees in the HR system, casual labour in the Payroll system and suppliers in the Purchasing system?

Yes No

5 Can you easily generate a list of current contractors from any or all of these systems?

Yes No

6 Does the category "Other" or "Misc" constitute a significant percentage of sales or cost or any other variable in your report?

Yes No

7 Are you shocked by the quote you get for integrating your system? Does your system integrator justify this by telling you that they have to "cleanse" the data?

Yes No

8 When Sales and Product Development talk about "clients", is it apparent that each is referring to a different group of people?

Yes No

9 Do your customers threaten to take their business elsewhere because your invoices are inaccurate or incomplete?

Yes No

10 Six months after the development of your new IT system has commenced, do you find out that another division in your organisation has a system that can do 80% of what you need, and is fully operational, but no one thought to tell you of it?

Yes No