Our Services

 

Strategy & Planning

An organisation's strategies encapsulate the how, what, when and why of the business. Strategies and plans that are realistic, current and understandable determine an organisation's direction and growth.

As the old maxim goes, those that fail to plan, plan to fail. 

Strategies enable the planning and progression of the business to be efficient and guided.  They link corporate direction and business objectives to the operational aspects of the business through plans for critical matters such as performance, information, digital and information technology, business intelligence, communications and transitional change.

Strategic planning is essential to the development of systems that hold quality information to meet business needs.  We can take clients from innovative ideas through policy development, feasibility and business cases to the management and realisation of benefits, the mitigation of risk and corporate reporting. 

Our strategy & planning services include:

Policy, Research & Innovation

Corporate Planning

Strategic Planning

Business Cases & Investment Assurance

Digital & Cloud Advisory

 


Information & Analytics

In this era of rapidly expanding data reserves, most organisations struggle to utilise their information effectively.  In the absence of effective information management, strong data quality and objective-based analytics programs, it becomes increasingly difficult to respond to competitive or government business pressures to improve customer service, increase agility or optimise operations.

Effective information management is facilitated by (and not to be confused with) the information technology used to support business operations. We are specialists in understanding and bridging these areas of business. Information management encompasses the concepts, functions and frameworks needed to manage information in all of its forms - structured, unstructured, spatial, digital, physical - throughout its lifecycle, so that everyone in an organisation has a common understanding of the scope, nature, meaning and location of their information. 

Information value can be maximised if it is managed as a corporate resource, like all other business assets. It is from this position of strong information management that we develop objective-driven and sustainable data analytics strategies and programs. We are specialists in the area of enterprise architecture, including the development of data, function and classification models, thesauri and metadata standards and data dictionaries, to optimize access to and sharing of information.

Our information & analytics services include:

Architectures & Frameworks

Data, Classification, & Process Modelling

Analytics, Data Quality & Audits

Terminologies, Dictionaries & Metadata

Inventory, Access & Use

Documents & Records

Standards, Methodologies & Guidelines


Privacy & Data Protection

Business environments are constantly changing with the rapid development of new technologies, operations and customer expectations. As businesses adjust to their place in this shifting landscape, many are exposed to new and unfamiliar risks. The increasing number of privacy failings in private and public sectors demonstrates the need for potential impacts on privacy and security to be addressed.

We provide strategic privacy services to clients in a way that recognises the full life cycle of personal information collection and use. We are particularly experienced in developing privacy policy that puts in place meaningful privacy strategies and practices to guide your business. Our objective is to provide privacy advise that is meanifnul and relevant to you; that best positions your business to minimise privacy risks and confidently take advantage of the rapidly developing tools and practices of the digital age. 

We can help you comply with your privacy and security obligations, and mitigate your risks, in a tailored, integrated, efficient manner. Our extensive experience and knowledge allows us to provide you with the benefit of the latest practices and thinking in diverse areas across government privacy principles, legislative requirements, international standards and business-centric risk minimisation practices. 

Our privacy and & data protection services include:

Privacy and Data Protection Program Development

Privacy Impact Assessments

Risk & Compliance

Privacy Communication & Awareness

Data Transfer & Storage Strategy


Policy & Governance

We have a deep understanding of the full policy development cycle, from determining options for achieving a particular policy objective, selection and design of policy to achieve the outcomes being sought through to identifying the criteria required to evaluate the impact of the policy.  We understand the complexity of policy development in the public sector and have extensive experience in identifying and consulting with groups that policy change may affect.

We can assist you with identifying and assessing the feasibility of policy options, quantifying and costing the risks and impact of new or changed policy, defining performance indicators and undertaking benchmarking studies to provide a baseline, developing policy evaluation frameworks and conducting data audits to make sure that the right data is available for evaluation. 

We can assist you to establish the governance arrangements required for implementing policies, programs and projects, and optimising business-as-usual good practice. By confirming the regulatory and reporting business context, determining structure, roles and responsibilities, developing guiding concepts and processes you can drive business value, reducing risk and improving quality and services.

Our policy & governance services include:

Policy & Framework Development

Governance, Risk & Compliance

Policy Options & Impact

Policy Evaluation Frameworks

 


Transformation & Change

Transformation - changing its business to a new form - is a fundamental fact of life for organisations.

While it is essential for organisations to respond to stimulus and change as a result of a desire to innovate or environmental pressures, there are substantial costs associated with poor transformation. An appropriate level of investment in requirements, analysis and design, prior to transforming practices and systems, is vital.

Business applications that fail to meet business requirements are costly to develop, costly to fix, do not provide expected benefits, and may even damage the organisation's business and reputation. We can help mitigate the risk of application failure and help you to recover from projects that have gone off the rails.

We can take clients from business analysis and business requirements through system specification to proposal and tender documentation and evaluation, project management and pre- and post-implementation reviews.

Our transformation & change services include:

Business Analysis

Requirements & Specifications                  

Evaluation & Procurement

Implementation Strategy

Program, Project & Change Management


Performance & Realisation

Improved business performance is facilitated by arriving at a clear understanding of business's goals, risks, and strategies. Performance and benefit measurement provides the mechanism which informs your business of the successful of your corporate direction and strategy. Knowing what to measure, how to measure it, and how to report it is what leads to effective benefit and performance realisation. 

We develop corporate policies, strategies, plans, scorecards and performance and benefits management frameworks to help clients improve their organisational performance, and ensure that corporate and business plans link to the corporate information requirements of the organisation.  Changes in business focus and drivers can be properly reflected, while ensuring currency is maintained with regard to industry standards, benchmarks, and customer expectations.

We conduct reviews, assessments, health checks, analyses and evaluations of and for clients for a range of business reasons. These can include status reviews, operational reviews, implementation reviews and performance reviews. Our aim with all types of reviews is to provide factual reporting against documented needs and to recommend appropriate actions. 

Our strategy & planning services include:

Performance Indicators and Benchmarking

Cost Benefit Analysis                   

Performance & Benefits Realisation

Review & Assessment